Call us toll-free at 866-881-2999
or e-mail us at firstname.lastname@example.org.
- How does AC Ticket Guys have so many good seats when all I can find on ticketmaster is nosebleeds?
AC Ticket Guys sells premium seating for all events on the secondary market. We are not affiliated with any box office, promoter, venue, team, or performer. We are independent ticket sellers and we charge a premium for our service. The prices offered on our website are often above face value – We sell tickets based on their market value as determined by the supply and demand for a given event. Tickets are acquired in a variety of ways. They are sometimes offered as single event tickets despite being part of a larger package of season tickets and the “face value” is not a true reflection of the actual cost to acquire the tickets from season ticket holders who often have to pay large licensing fees to own the rights to the seats. AC Ticket Guys is proud to offer competitive pricing and if you ever find similar seats offered by another reputable ticket seller (not a Craigslist ad) Call us at 866-881-2999 and we’ll do our best to match any price!
- How do I know that the tickets are legitimate?
All Tickets sold on our website are 100% Guaranteed. When you order tickets online beware of third parties who have no control of the acquisition or shipping of the seats – all of our tickets come from qualified, screened, reputable sources. AC Ticket Guys will not allow the general public to post tickets for sale on our website, like our competitor, StubHub. StubHub is a reputable company, however, getting your money back isn’t enough when something goes wrong with an unreliable seller. We know the importance of providing you with authentic tickets and you can be assured all of our tickets are authentic.
- Come on, really, how does AC Ticket Guys get those amazing seats?
AC Ticket Guys invests and take risks every day by purchasing tickets from Season Ticket Holders, box offices, general public onsale, by paying our amazing staff, supporting our website and technology, and paying for advertising. We are not affiliated with Ticketmaster and do not buy large blocks of the best tickets prior to the public sale of tickets.
- What is the standard markup?
There is no standard, at times, our prices are much lower than face value. The costs for obtaining tickets are always related to the market demand. Oftem we may a large premium above the original face value to obtain tickets that are in demand. Our service charge above the ticket face value relates to the cost of obtaining these premium tickets. We risk a tremendous amount of capital by speculating on the demand from our customers in order to provide a great selection while it is not unusual for us to lose some or most of our investment on any particular event.
- If I buy tickets from you, aren’t I causing higher prices and depriving the true fans of their tickets?
No, absolutely not. The secondary ticket market generally accounts for a very small percentage of seats to any event. We enable true fans to get access to some of the best seats in the house at any time, even if an event is sold out. Supply and Demand is the most basic and fundamental principle of capitalism and the American way. If legitimate ticket brokers did not exist, the void would be filled by opportunists utilizing Craigslist’s ticket listings or StubHub while failing to be able to provide the top-notch customer service you can expect from a company like AC Ticket Guys.
- When will I receive my tickets?
Typically, tickets ship the same day that they are ordered. However, if an event has recently gone on sale, the tickets may not yet be in hand. You can be assured that as soon as the tickets are in our possession, we will ship them out via the delivery method you choose at checkout.
- Are the seats next to each other?
Seats are always side by side unless noted otherwise. It is very seldom that any listings at acticketguys.com will not be for side by side tickets.
- You have a group of four tickets listed, I just want three of them. Why can’t I buy 3?
Generally, people do not like to go to events by themselves. It is very difficult for us to sell single tickets so we cannot split ticket groups.
- I lost my tickets, can they be reprinted?
Treat your tickets as you would cash. While we may sometimes be able to reprint your tickets, there are no guarantees so please be sure to keep your tickets in a safe place.